Return Policy

Return Policy (Last Updated 2-15-18)

If you are not completely satisfied with your purchase, you may return it to us for a full refund or credit minus the shipping cost.  Please see the information below for additional information.

 

Returns for Physical Products

You may return your unused product in its original condition and original packaging within 30

days of receipt. Products that have been written on or in, or altered or modified in any

way are not eligible for returns, replacements, or refunds.  If your item was received

damaged you will not be responsible for return shipping costs.  Beyond 30 days, Coaching Systems reserves the right to accept or deny returns on a case by case basis.

 

Returns for Digital Products

Returns for any digital products will be accepted within 30 days of the purchase date, provided that the authorization key has not been used to begin the course.  Beyond 30 days, Coaching Systems reserves the right to accept or deny returns on a case by case basis.

 

Return Process

To return a physical product, please first contact us by either phone (800-354-9099), or by email (orders@coachingsystems.com) Once it has been approved, please send it to:

Coaching Systems, LLC.

2615 Port Industrial Dr.

Suite 403

Jacksonville, FL 32226

USA

 

Pack the items securely in the original box, and send them to the above address.  Please note that you will be responsible for the return shipping costs.  Coaching Systems recommends that you use a shipping service that includes tracking.  Coaching Systems is not responsible for packages that are lost in transit.

 

Refunds

In the case of physical product, we will examine the materials once they arrive.  After that, please allow up to 14 business days for your account to be refunded.  Refunds may take 1-2 billing cycles to appear on your statement.